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This bonus carries a 3x wager, which applies both to the deposit and the return amount. The most noticeable one is the presence of withdrawal and deposit fees. All the payment systems featured on the site take a 5% cut from the player for each transaction. The maximum bet when playing with a bonus is capped at 10 dollars.
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Your welcome bonus cannot be withdrawn until you have met the wagering requirements. The welcome bonus has a wagering requirement of 25x for deposits of $/£/€20 up to $/£/€499. If you deposit $/£/€500 or more, there is a 30x wagering requirement.
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Other complaints we found in the forums (which we mentioned in the section about payments) include dissatisfaction caused by the low payout rate. Namely, he showed records of game statistics and tried to explain what went wrong. Not all players agreed with the casino’s opinion, but many found these explanations to be fair.
If a user has entered incorrect personal information, the casino has the right to close his account. This step is understandable – it prevents the creation of duplicate accounts for fraudulent purposes. However, there have already been cases when the support service required data that was too risky to disclose. The player himself had to face the risk of confirming his identity and disclosing confidential information. JoyCasino’s support team responds to inquiries within 48 hours.